Human Resource Officer Essay

This module is based around the joke of a world imagination officer for a chain of bug prohibitedlets c wholeed conduce cogwheel. To inquiry this c on the wholeing, I provide be smell at what select of things it entails such(prenominal) as the process of recruitment and business line discourses. I volition similarly be oppugning an every(prenominal) in all twenty-four hour period soulfulnessnel motorbus to explore what he does in his air, how he de n 1ises expendable phone line directs and how he goes ab start selecting the in effect(p) soulfulness for the air. I lead go to at wherefore melodic lines reverse on tap(predicate) at bed a corporation and the summonss a alliance produces to say the trick.This project to a fault involves how you argon actuate to solve and why companies aim these methods for their subjecters.RecruitmentJobs fanny be get laid available in a comp each such as blossom monger, for dish up of contrastive r easons. ab let on(predicate) of these reasons ar* A penis of module retires.* A ingredient of ply is fired.* If a member of provide becomes pregnant.* A member of supply imparts promoted leaving their old localisation empty.* soul leaves for a task elsewhere.* The order expands needing b ar role players.* It could be a completely unexampled employment for a firm which is saucily established and has fair started to recruit provide.* If a member of staff becomes ill.* If mortals contract expires.* Demotion act FormApplication designs be dis vest protrude so that good deal inte relaxationed in the production line ground wee-wee fill it in and and so the employers leave tolerate the appli evokets selective teaching. This is good be energize they lav in that locationfore read the forms and decide who sounds standardised they would be good in the farm out and then pop off them an oppugn, rather than oppugning ein truth single nearbody that applie s.Why argon Job Descriptions and Person preconditions sent show up to Prospective Employees?Job DescriptionA job description is sent out so that commonwealth mint draw back on what the job entails. This is good because then sight who argon not conciliateed to the job, and who take int a desire(p) the pattern of work the job involves can decide whether to harbour or not. This saves magazine as it cabbage race from applying and then deciding the job is not for them afterward all.Person SpecificationSo that the applicant inhabits what tell of soul the beau monde argon expression for and what screen of qualities you need in the job. These be sent out to save the party time, if an applicant flavors corresponding they fit the mortal precondition then they exit get an discourse. Also, it could weaken the wrong class of person applying as the person special(prenominal)ation tells them what relegate of puzzlement they need and how a great deal responsib ility they moldiness suck.Advertisingthither ar some(prenominal) places a po gravelion for a job, like one that was available at give-up the ghost sky, could be advertised. Some of these places argon* A local anesthetic advancedspaper. (e.g. The Ilkeston Advertiser)The returnss of this be, if wad be looking for a job then they be probably to look at a local paper in the job column. A disadvantage of this is that it whitethorn be expensive.* A free rawspaper. ( e.g. The Trader)Advantages of this are that gobs of mickle receive this paper done their doors as it is free. The disadvantages are that large number use necessarily look in a free paper for a job and also that it costs money to place an advert.* The Internet. ( On the company website)The advantages of this is that lots of people go out set the advert just now umteen might not unless they visited the company website regularly. It is also free to write an advert for the job on the website.* At the local job essence.Advantages of this is that it is free and also that a lot of people will ingest the advert because people looking for a job go to the job centre to find one. The disadvantages of this is that you may get in addition many people applying for the job.* On the Radio.The advantages of having an advert for the job on the radio are that lots of people will assay it. But the disadvantages are that it is expensive to draw up an advert on the radio.* On the ca-ca set forth.Advantages of formatting an advert in the acquittance window are that it is free and anyone fugacious will hear it. Also, is people check out your advert while inside the topic then they will be the split of person you deficiency to employ because they will be the type of person function for the job.* Word of Mouth.Advantages are that it is free. Disadvantages are that people may get the wrong information as modernistics being passed on by word of mouth gets changed as it is passed on.* Compa ny cartridge clip. community may look in this to see if there are any jobs available heretofore it is hard to get hold of a company magazine if you do not al fudge work, or neck somebody working in spite of appearance the company. extend monger are roughly likely to use the shop premises as a form of ad for an open position. This representation, the people who apply will solely be people who are interested in the type of intersection point go across geartrain sells.The military man imagery ships officer would choose the people with the beat application forms. They would also consider choosing people who had had past date in a job of the same type. They must be the in the right age root word and pay good qualifications. Another essential pointor is that they fit the person specification and match the job description.The Human Resource officer would only write earn to those who managed to get an interview. It would take too much time to write letters to everyone who had utilise for the job and would be a abandon of money, buying all the stamps and paying for postage. If the applicants didnt hear from the company then they should pick out that they were not roaring and that they hadnt got an interview, this means that there isnt really any need to contact them.Letter To An applicator That Has Gained An interview. beloved Applicant,Thank you for your application form for the job of Shop Assistant at bottom our Top slope Outlet. We are delightful to inform you that your application has been successful and that you have gained an interview. This interview will take place at Top Gear on Monday 21st February at 10 oclock. We look forward to seeing you then.Yours Faithfully,Lucy HowardHuman Resource OfficerTop GearInterveiwingAt the interview I would anticipate a number of questions to find out whether the applicant is suitable for the job. I would have a bun in the oven questions on a range of different subject like what hobbies the applicant has, what con air of past learn they have gained and what qualities they would suffer to the job. I would inquire mostly open-questions which would ask it easy for the applicant to give capacious detailed resultant roles and tell me as much to the highest degree themselves as possible. If I chose all c overleapd-questions to ask in the interview that could all be answered with one word answers, then I would learn hardly anything much(prenominal) than or less the applicant and whether they were suitable for the job or not.I questions I choose to ask will have to be the ones that are going to tell me the most roughly the applicant and whether they are going to be right for the job or not. Some questions I could ask at an interview for a hot sales person at Top Gear are* Why do you conceptualise you should be the one hired for this job?* What learn have you had where you had to work with people?* What sort of things do you enjoy doing outside of work?* What q ualities have you got that will perform you a split person for the job than anyone else?* What do you recognise to be the key responsibilities in this job?* How will your past experience equip you for this role?An Interview With a Real Human Resource OfficerWe decided to interview for this project, the power motorcoach of McDonalds to find out what their job entangled and how they went slightly recruiting untested members of staff.1) When you have a job placement available, how and where do you advertise it?We dont use the job centre as the people they consecrate 10d to be desperate for any sort of job and not all that interested in what the job entails, just in the money they will be earning. We have a sign in the shop which attracts people to apply and is a good topic as if people come to eat in our shop, they are already interested in what happens in McDonalds. Jobs are also heard well-nigh through word of mouth as we often employ young people who need a job after just leaving school.2)When localizeing out application forms, do you throw person specifications and job description with it?No, we dont send either of those things with an application form. When soulfulness applies for the job, I talk to them myself as the personnel coach-and-four to make sure they generalize what the job entails and what McDonalds needs in its staff.3)How do you decide who to interview out of the applicants, and how many people get an interview.?Only active(predicate) one in every ten people who apply for a job at McDonalds actually get an interview. A good application form will be neat and organised. McDonalds does not require any select qualifications to work there, but you should have at least a D grade at GCSE in Maths and English. muckle who work in McDonalds need to have good literacy skills.4)What sort of questions do you ask in an interview?The best question to ask soulfulness in an interview is what do you jazz already most McDonalds? because you ca n tell how much the person wants the job by how much research they have fazed to do. Another question asked in an interview is what would you change virtually McDonalds? because the staff are constantly changing things at McDonalds to suit customers needs. The questions asked are to test and see how hygienic a person gets on with new people, how quickly they learn and their willingness to work hard.5)How eagle-eyed do the interviews last?The interviews do not last very gigantic, only about 20 minutes. In this time, you can already get a good psyche of what a person is like and whether they will fit into the job well or not.6)How do you finally decide who gets the job, what qualities do you look for in a thespian?thither is no special grading system to decide who gets the job in the end. The main reason for choosing a person for the job is gut feeling about whether they will be right or not. Things that McDonalds are looking for in workers are respectable looking, bubbly, chee rful, easy to get along with, punctual and polite.From this interview I have learnt that not every personnel manager deals recruitment in the same way. It depends on the surroundings and where they are working. The personnel manager in McDonalds hired people in the root place on gut feeling about whether they were right or not, which would not be an appropriate method of choosing for a outstanding company like a bank.A home run Sheet That Would Help Me adopt The Most Suitable Applicant.During the interview, I would use a degree tag to divine service me decide which applicants are good. The score sheets would have different areas and I would mark the applicants out of ten for how well they act in all the different areas. If an applicant gain very low on the score sheet then they are obviously not right for the job position and not what the company is looking for. The person who scores highest on the score sheet will not necessarily be the one who gets hired for the job, b ut a score sheet will calm down give you a good idea of who is better than the other applicants. Here is a score sheet that could be utilize in an interview for a sales person at Top GearApplicant 1Applicant 2Applicant 3Applicant 4AppearanceConfidenceFriendliness resolution to Questions askedDid they speak clearly?Good humoured? ar their answers relevant?EaseChoosing Who to Employ From the Score SheetThis score sheet is only to mark the applicants on how well they perform in the interview. It does not mark them on their qualifications or past experience in this sort of job. I would use these areas to see how matey the applicant is with new people and how confident they are, because if they arent friendly or confident around the interviewer then they wint be the right person to be working in a shop.The kind of person Top Gear would want to be working in their outlet would be individual who is friendly and polite to everyone and someone who does not lose their temper easily. Atti tude is very Copernican to an employer but so its past experience and qualifications.To the applicants that did not get the position at Top Gear, I would send a letter letting them know and maybe a voucher for the store as a sort of conciliation and to make them think that Top Gear is a worthwhile company so they would maybe apply for another position and still shop in the shop.For the 5 or 6 people who have been unrewarded in their interview I would send a letter like thisDear Miss Bromby,Thank you for applying and attending an interview for the position of Store Assistant at our Top Gear outlet. I am sorry to inform you that you were not successful this time. We have embarrassd a voucher for our store with this letter, as a give thanks you for your time and co-operation in the selection process.Yours sincerely,Lucy HowardHuman Resource Officer at Top GearFor the applicant who was successful and gained the job at Top gear I would send a letter like thisDear Miss Bromby,Thank you for applying for the job of Store Assistant at our Top Gear outlet. I am very pleased to inform you that you have gained the position and we would like you to start work bordering hebdomad starting the 25th of August. other details and assumeing will be sorted out on your first day.If you have any queries before then, you can phone (0115) 8547651 and we will sort out any worries that you may have.See you next weekYours Sincerely,Lucy HowardHuman Resource Officer at Top GearCompanies train their staff because a well-trained group of employees will be to a greater extent productive as they are better at there jobs. They might also be more motivated because they enjoy the feeling that they are good at there jobs. There are three different types of breeding stimulus generalization, off-the-job and on-the-job.Induction development is for new staff within a company. Both the employer and the employee can benefit from this type of homework. The employer would want the provisio n scheme to include* schooling on the tills, so that the new employee would understand how to take payment in the form of cheques/ conviction cards/ debit cards/ money/ gift vouchers.* Customer relations. Teaching the employee to handle difficult customers* Company History/ image. nerve-racking to make the employee feel part of the family as it might make them work better.* The employee would be hoping that from the induction training they would learn* The name of their payment, when and how they will be getting paying.* What they must wear for their job. Whether there is a specific dress code or uniform.* What sort of discount their new job entitles them to.* The positioning of breaks and lunchtimes. Also when they can have holidays and how long they can take off work for them.* Answers to any queries they might have about the job. Such as what they must do when they are ill.* What happens in the dismissal procedure.A Schedule For an Induction cultivation daytime at Top Gea r.Time legal action1000-1100amSpeech about company history1100-1200pmPractical training about working the tills1200-100pm let loose100-200pmRole plays about cope with difficult customers200-230pmAnswers to questions and queriesIn my induction day, I have included virtual(a) work as well as guess because listening to someone public lecture all day is boring and does not give you real serve or confidence in your new job. I have do my day efficacious for employers and employees.On-The-Job TrainingOn the job training is in the main used for new employees who are unsure of what to do in their job. It usually involves a new employee staying with a more experienced worker within the company and watching them closely to see what they do. After watching for about a week, then the new employees would feel like they are ready to do the jobs themselves. This sort of training is mainly mulish.Advantages of this sort of training to an employer is that it does not cost anything as the ne w staff would be training on the company premises and also the new staff would learn quickly and be able to put what they have learnt into practise straight away.Advantages of this type of training to an employee are that they dont have to sit around listening and being told what they must do, they are able to learn by watching someone else. Another advantage is that if they have any queries about anything, the more experienced worker military serviceing them would be able to tell them the answer to their problem.Disadvantages of this sort of training are that if the experienced worker has rubber habits then the new employee may pick them up as well.Off-The-Job TrainingThis is where any of the employees in a company go away on a course. This type of training is mainly speculation work. This type of training can also involve things like day release where an employee goes to work some days during the week and college others, but is still getting paid for the days they arent working .Advantages of this sort of training for the employer are that, there staff can become a lot more experienced and know a lot more about their job after just a one-day course.Advantages of this sort of training for an employee are that they can become more confident within their job and understand a lot more about it from a course. They can also sports meeting new people with similar jobs to theirs.A disadvantage of this sort of training is the fact that it costs the company money to send staff out on a course. Sometimes there is the cost of give out as a course may be quite far away. A problem with this sort of training for an employer is that displace staff out could leave them wretched staffed at the company.An Advert for a job opening at Top GearHow an Applicant Should Prepare for an Interview* create sure that they look smart and presentable. No company is looking to hire someone who does not care about what they look like.* Look up some information about the company where t hey are having the interview as to impress the interviewer with their knowledge.* Prepare some sample questions so they are ready to answer anything the interviewer asks them.Some of these sample questions could be* What sort of hobbies do you have and what do you like doing in your spare time?* What sort of past experience do you have and which of your qualities will most facilitate you in this job?* What do you know about the Top Gear company?For these sample questions, the applicant should prepare an answer that will impress the interviewer and make them think that they are the best for the job. This will help the applicant during their interview as conditioned what to say will make them come across as confident and friendly.How to set in an InterviewIn an Interview the interviewee should act relaxed and confident they should smile and be polite to the interviewer. The interviewer is also looking for the way you act and your body language as it tells them a lot about the sort of person you are. You shouldnt be unsure or too over the top.Methods of TrainingIf I worked at Top Gear I would use the induction day as a method of training. I would choose this because the employee would only need one day off and would learn everything they need. They wouldnt pick up any bad habits as they would be learning everything from new and not copying off someone who has already been in the job a while. They would get to practice new skills during practical sessions during the day and still learn about the history of the company and get to know other employees as well. communion Systems in use at Top GearTop Gear would use different methods of communicating internally and externally. If communication in a business is unfortunate then poor decisions are made and customers and suppliers will lose confidence in the company. A company such as Top Gear would be likely to use methods of communication such as these below, but all of them have advantages and disadvantages so th ey might only use plastered ones.Companies would use written methods of communication such as notice boards, memos and reports. These are mainly used internally. Externally they would use letters, e-mails and faxes. Advantages of this are that there is a permanent study of the message if it is needed and copies can be seen by lots of people. Disadvantages of these are that it can be hard to get feedback and sometimes people cant understand what is written. vocal methods such as telephone calls, conversations or meetings can be used as a form of communication. A disadvantage of this is that there is no record of it so people can forget the information. opthalmic methods can be used such as films, posters, diagrams and charts. These are good because alter information can be summarised and visual things communicate feelings better than words. wantThere are three main demand theories. They all explain what managers need to do if they want to motivate their workers to perform their best. deuce of these theories are1) Maslows Hierarchy of askMaslow believed that all people are motivated by the same things. The three freeze off needs at the bottom of the pyramid have to be achieved before the ii higher things can be met.The things on this pyramid starting with the ones at the bottom are* Physical SurvivalPeople need food, water, shelter, clothing and warmth. These should be met by a basic wage.* SafetyPeople want to feel safe and plug away from harm. Managers should give their workers job security.* Love and belongPeople enjoy the company of others. Managers should progress team work and social contact.* self-confidencePeople want to feel cherished by others. Managers should praise and upgrade and give financial rewards for good performance.* Self-ActualisationPeople want to feel they are achieving something. Managers should help staff set and reach their own ad hominem targets.2) Herzbergs Hygiene FactorsHerzbergs ideas are much more straightforward th an Maslows. Herzberg believed that all the needs of workers can be put into two groups.1) Hygiene Factors.Are the things a business has to provide to keep workers contented. These include clean, quiet and safe working conditions as well as adequate rest breaks.2) Motivating factorsAre the things that will encourage workers to do their best, like praise from managers, course advancement for good workers and more responsibility.Motivation at Top GearI would use mainly Herzbergs theory if I were manager at Top Gear. I think that giving staff the right conditions to work in will help them get a better job done. Telling employees that they are doing well will make them quick-witted and willing to do more of the same. Employees who have been consistently good would be promoted. Seeing a fellow member of staff being promoted may cause others to work for a promotion as well.I would try and make staff feel happy and secure in their job as it would make them like coming to work and enjoy wh at they are doing more.